In March 2026, Defibshop was recognised by ZOLL Medical at their annual Business Partner Meeting with the award for “Excellence in AED Services & Support” — one of the most significant recognitions available to an authorised ZOLL partner in Australia.
Carpet Hughes and Kent Nakaphio accepted the award on behalf of the Defibshop team.
From the ZOLL Award Speech — 19 March 2026
“In the microcosm of AED sales in Australia, success isn’t just measured by products sold — it’s measured by readiness, reliability, and the trust built with customers.”
“What sets them apart is their ability to sell, service, and maintain many AED brands, while also ensuring critical consumables are always available. This makes them a true single point of contact for their customers — something that brings real confidence in moments that matter most.”
“They don’t just supply devices — they provide confidence, reassurance, and ongoing support to the people and organisations who rely on them.”
What This Award Means
ZOLL Medical is one of the world’s leading AED manufacturers, supplying devices to hospitals, emergency services and public access programmes across Australia and globally. Their Business Partner awards are presented to distributors who demonstrate exceptional performance not just in sales, but in the areas ZOLL considers most critical: customer support, device maintenance, consumables availability and ongoing service.
For Defibshop, this recognition reflects what has always been our core philosophy: an AED is only life-saving if it works when needed. That means more than selling a device — it means making sure pads are current, batteries are charged, devices are serviced, and customers know how to use them.
Why It Matters to You
When you purchase a ZOLL AED from Defibshop, you’re buying from Australia’s only ZOLL-recognised Excellence Award winner for AED Services & Support. That means:
- Expert advice from paramedics — Defibshop was founded by practising Intensive Care Paramedics with more than 35 years of emergency medicine experience
- Full lifecycle support — from device selection and installation through to ongoing maintenance, consumable replacements and compliance audits
- Genuine ZOLL expertise — we stock the complete ZOLL range including the AED Plus, AED 3, AED Pro and associated consumables, and our team knows every device in depth
- Single point of contact — one call to 1300 729 575 handles everything
Shop ZOLL AEDs
Browse the complete ZOLL range below — all devices are TGA-approved, Australian-compliant and backed by Defibshop‘s award-winning support.